If you as a client or a prospective client of Saxo Bank A/S have raised a question or a problem with your account manager or another employee of Saxo Bank A/S without receiving a satisfactory answer you may file a complaint to Saxo Bank A/S.
To file a complaint with Saxo Bank A/S please contact us in writing by using the following address:
Attn: Complaints
Saxo Bank A/S
Philip Heymans Allé 15
2900 Hellerup
Denmark
Or by e-mail to complaints@saxobank.com
If you are not satisfied with the response to your complaint, you may file a complaint directly with The Danish Complaint Board of Banking Services:
Pengeinstitutankenævnet
Østerbrogade 62, 4
DK-2100 København Ø
Denmark
www.pengeinstitutankenaevnet.dk